The Case Analysis
Acme General’s current president is Bobby Langdon. It is a 300-bed hospital that serves a 70,000-person community. He has just finished a meeting with Susy Miller, the hospital administrator. The meeting was called to address an apparent conflict between Ms. Miller and Dr. Kincaid, the director of the Bariatric Program. The issue is that the Bariatic Program manager schedules the various surgeries in such a way that the providers do not believe they can adequately perform these complex procedures. They also believe that there isn’t enough time between procedures to prepare the surgical suite for the next case. The providers believe that the scheduling problems are causing poor patient outcomes. It has also been stated that the program manager favors some of the providers by allowing them more time in the OR and between cases. After numerous complaints from providers, staff, and patients, Dr. Kincaid fired the program manager, which exacerbated the situation. Ms. Miller, who overruled the doctor, was approached by the manager. She stated that the program director could not fire non-clinical staff. After reading this scenario, answer the following questions using the information you gleaned from your research and required readings.
Identify and discuss at least three different types of conflict that can occur in a healthcare setting.
What kind of conflict is portrayed in this scenario? (Explain your response.)
What are the implications for the Bariatric Program and the organization? What are some potential solutions? (Discuss at least three) Which one is the best in light of all of the facts presented?
What is Ms. Miller’s, Dr. Kincaid’s, and the program manager’s likely reaction when a decision is made?