Read the case study “Memorial Hospital” in Chapter 4 of your text. Respond to the guided response below in a three- to four-page paper.
Discuss various methods for measuring quality in a hospital. Make a point of explaining your reasoning.
Explain the potential costs and quality failures for Memorial Hospital, as well as how each can be measured.
Discuss TQM ideas or techniques that Janice could use to assist Memorial in focusing on providing quality health care.
Examine the methods Memorial could employ to evaluate the quality of health care it provides.