Introduction: According to Polit and Beck, “during the collection of qualitative data, both the study and the participants, as well as those who are collecting the data, are taken into consideration.” The goal is to achieve consistency in both the questions that are asked and the responses that are reported. This is done in order to reduce biases and make analysis easier.” Polit and Beck (2017) define formalized   In my current position, I work in the surgical services unit, where I participate in patient satisfaction surveys on a daily basis. I will be asking questions about our patients’ experiences while they are under our care for their surgical procedures.

Using data from patients who have been discharged from our surgical services unit after undergoing a surgical procedure at our hospital, I’ve developed five questions to ask. Our patients will have had the opportunity to visit our preoperative, operating room, and post-anesthesia care units before being discharged. A small number of them may have been admitted and spent some time in our medical surgical unit. The focus of these questions is on how satisfied they were with our surgical services in the overall scheme of things.

Questions:

Your thoughts on the overall accessibility of care in our surgical services unit are welcome.
What is your opinion of the overall processing and waiting time from the time of admission to the time of surgery?
What do you think of our staff’s friendliness and concern for our customers?
What is your opinion on whether you and your family members received adequate discharge instructions on how to care for yourself and manage your post-operative pain at home?
How likely are you to recommend our surgical services unit to your family and friends if they ever require care in our surgical services unit