Consider the different applications of scorecards and dashboards presented in this week’s Learning Resources and media presentation.
Consider how these measurement systems and methods influence organisational goal setting in the areas of overall performance and financial stability.
Investigate the key indicators associated with scorecards and dashboards, as well as the external quality standards against which they are compared.
What do the metrics in the balanced scorecard and dashboard mean to my organisation and nursing practise? Have my organization’s goals for these metrics been established, and are they being met?

Post a coherent scholarly response that addresses the following:

Choose any setting and describe how the patient’s experience of care is measured, tracked, and improvement goals are set.
Examine whether or not your organisation has established goals for these metrics and whether or not they are currently being met.
Describe some of the contentious issues that have arisen or will arise. For example, what effect has CAHPS or HCAHPS had in the described setting? (if applicable).