Patient Safety and Quality Improvement Evaluation: A Roundtable Discussion

Even though a health care organization may have highly qualified doctors and nurses who meet quality indicators for technical quality, patient satisfaction may be low due to a lack of communication, empathy, and regularly scheduled office hours in the organization. The phrase “the customer is always right” is frequently heard in the business world, and it emphasizes the importance of meeting the needs and expectations of the customer. What is the application of this approach in the field of health care?

In order to improve the quality of care delivery, patient satisfaction, and safety, the health care industry is now implementing quality improvement models that are primarily focused on the bottom line. The purpose of this Discussion is to compare and contrast various quality improvement models in order to determine which model would be the most effective in your practice setting in order to address a specific need. You’ll also create a mission statement for your efforts to resolve the practice problem.

To get ready, do the following:

Consider the various quality improvement models and their application in health-care settings that are presented in the Learning Resources section of this document.

Examine the advantages and disadvantages of each model and make a decision.

Consider how these metrics can aid in the facilitation of change and the improvement of chronic disease management.

In your practice setting, think about how these models have been, or could be, applied.

Depending on the area of need you have identified, develop an example practice problem and a mission statement to go with it.

Research baseline data and determine why this practice problem is a high-priority for improvement based on the findings. Consider the following question: How does this practice problem in my organization compare to problems in other organizations?

By the third day,

Post a well-thought-out response that addresses the following points:

Please summarize any practice problem that is relevant to your setting of interest and share a potential measurable goal for a quality improvement team. Make sure to include the information that supports your belief that a change is necessary in this specific area.

Explain how the PDSA model might be applied to your practice problem, providing specific reasoning as to why this model is the most appropriate for your situation. In what way do you think the practice problem you’ve described might be of interest to any accreditation initiatives?