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Caitlin works as the office manager for a large private pediatric practice in the city. The physicians met and decided to move all records to a laptop-based system in which nurses and doctors would log all records on a laptop. All patient interactions, data, and records will be entered primarily into the laptop, with no handwritten records kept. Caitlin is tasked with devising a conversion strategy. This office has 13 doctors, 10 nurses, and 2 physician assistants who will all use laptop computers to evaluate patients. What should Caitlin think about in her conversion strategy? How should patients’ questions be handled? What other concerns should Caitlin keep in mind as she develops her strategy?


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