Research the Capella library and the Internet for peer-reviewed journal articles or other professional resources on effective patient communication. To complete this assessment, you will need at least three resources.

Prepare a report on patient-nurse communication that includes the following items:

Describe the various modes of communication that occur between nurses and clients/patients. Don’t forget to think about communication methods other than verbal and written on paper.
Explain the factors that influence positive and negative communication experiences. (Hint: Consider both the client/and patient’s the nurse’s experiences.) Consider the age, gender, culture, and other characteristics of both the client/patient and the nurse.)
Describe how the client/patient experience can affect health-care outcomes.
Recommend evidence-based communication strategies for clients/patients and nurses.
Explain how the strategies take into account various client/patient demographics.
Create this assessment in the form of a report that you would give to your boss. It may be beneficial for you to review and incorporate your findings into how your organization formats internal reports. You must still follow APA guidelines for in-text citations and references, as well as reference page formatting.

Additional Prerequisites
Include a title page and a reference page in your document.
Make sure your assessment is 3–4 pages long.
Use a 12-point Times New Roman font that is double-spaced.
Library Resources Suggestions
This course contains direct links to the following e-books or articles from the Capella University Library:

E. Dean (2012). A methodical approach. The Nursing Standard, 27(10), pages 16–18.
T. Eggenberger, H. Garrison, N. Hilton, and K. Giovengo (2013). Discharge phone calls: Improving outcomes through person-centered communication. 733–739. Journal of Nursing Management, 21(5), pp. 733–739.
P. Easton, V. A. Entwistle, and B. Williams (2013). Insights from a qualitative study on how the stigma of low literacy can impair patient-professional spoken interactions and affect health. 1–12 in BMC Health Services Research, 13(1).
B. Nrgaard, P. Kofoed, K. Ohm Kyvik, and J. Ammentorp (2012). Training in communication skills for health care professionals improves adult orthopaedic patients’ perceptions of quality of care. Scandinavian Journal of Caring Sciences, vol. 26, no. 4, pp. 698–704.
C. Warnock (2014). I’m sorry to inform you that there are problems with nursing practice. Nursing Standard, vol. 28(45), pp. 51–58.
E. Manias (2010). A concept analysis of medication communication. Journal of Advanced Nursing, vol. 66, no. 4, pp. 933–943.