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Post a coherent scholarly response to the following:
Choose any setting and describe the extent to which the patient’s experience of care is measured, tracked, and improvement goals are established.
Examine whether your organization has established goals for these metrics and whether they are currently being met.
Describe some of the contentious issues that have emerged or will emerge. What, for example, has been the impact of CAHPS or HCAHPS in the described setting? (if applicable).