P.1 Organizational Description: What are the key organizational characteristics of your company? Describe your organization’s operational environments, as well as your key relationships with residents, stakeholders, suppliers, and partners.

Include answers to the following questions in your response:

a. WORKPLACE ENVIRONMENT

1. What is the organization’s setting: urban, suburban, rural, and so on?

2. What are the primary HEALTH CARE SERVICE offerings of your organization? What is the relative importance of each to the success of your organization (e.g., skilled nursing, subacute care, assisted living, etc.)?

3. What is the organization’s MISSION/VISION statement (verbatim) and how is it communicated throughout the organization? What are your organization’s CORE COMPETENCIES and how do they relate to its MISSION?

4. What is the WORKFORCE profile of the organization? Identify your KEY WORKFORCE groups by department (e.g., nursing, dietary, housekeeping, administration), the desired number of people in each department, and a general description of the education level and/or professional requirements for each department. To provide your response, create a table.

5. What are the major equipment and technologies used by the organization (for example, computers, transfer equipment, alarm devices, Wii systems, WiFi, and so on)?

6. How is the regulatory environment in which the organization operates described? What are the KEY regulatory bodies in the areas of health care delivery, occupational health and safety, physical plant, and payment and reimbursement?

b. RELATIONSHIPS WITHIN ORGANIZATIONS

1. Who are the primary STAKEHOLDER groups in the organization? Include CUSTOMERS as well as other groups who are most impacted by the organization’s services, actions, and success. What are the differences in the requirements and expectations of the various STAKEHOLDER groups? In the first column of the table below, identify up to three other major STAKEHOLDERS in addition to RESIDENTS. Identify the key requirements that each of these key STAKEHOLDER groups has of the organization in the second column. Identify the PROCESSES that your organization uses to learn about these important STAKEHOLDER requirements in the third column. Your responses should be thorough and concise.

2. Who are the PRIMARY types of suppliers of goods and services, including other health care providers? What are your PRIMARY communication channels with suppliers?

3. Based on the information presented above, what are the most important types of suppliers of goods and services?

4. What are the constraints, special business relationships, or special requirements that some or all suppliers and partners may have?

5. If the applicant organization is owned by a parent company, what are the organizational structures and KEY management links to the parent company? If the applicant is not owned by a parent organization, enter “NA.”

P.2 Organizational Situation: What is the strategic situation of your organization? Describe your company’s competitive environment, key strategic challenges and advantages, and performance improvement system.