1. Describe a workplace situation in which the nurse manager would use problem resolution. Describe a situation in which the nurse manager would use negotiation to resolve a workplace conflict (or potential conflict).

2. Compare and contrast conflict resolution strategies, first using the informal negotiation method and then the formal negotiation method.

3. Visit the American Nurses Association’s website to learn more about collective bargaining for nurses. Nursing unions can be found in which states? Discuss the possibility of joining a union with another group of students.